Welfare advice

The psychological struggle of trying to come to terms with the aftermath of torture is complicated by the practical problems posed by the asylum process. Feelings of helplessness are increased by obstacles to gaining employment, education, housing and benefits.

Casework is carried out by counsellors to varying levels of complexity as part of a client's ongoing treatment, while a welfare officer sees clients on an emergency basis and provides advice to clients referred by clinicians.

The MF makes frequent representations to the UK Border Agency (BA) and the Benefits Agency on behalf of clients who are not receiving their correct entitlements. Common complaints include failure to provide appropriate housing, and cash-redeemable vouchers, while the Benefits Agency can take a deplorably long time to provide benefits after support is withdrawn when an asylum seeker receives refugee status.

A legal officer provides immigration advice to MF clients who have been unsuccessful in obtaining a lawyer, and will help clients find a solicitor of their own. The legal officer also assesses the cases of MF clients whose asylum claims have been unsuccessful to determine whether a fresh appeal can be made, while the welfare officer explores ways to help such clients avoid destitution.

There is also a legal and policy officer working specifically on child and family law issues.

For clients facing acute financial hardship, where they have no money or support because their claims have not been processed by the Government or because they are waiting benefits or food vouchers, a relief committee makes one-off emergency payments of £30. Clients who are granted refugee status and who have been given permanent accommodation may be given £250 to pay for furniture to help them get established in a home.